Return & Refund Policy

At Crafty, each item is made to order just for you. Because of this, we do not accept returns, exchanges, or refunds unless your item arrives damaged, defective, or is lost during shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at amilcar503torres@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

Once your claim has been reviewed and approved, we will provide a replacement or issue a refund at no additional cost.

Lost Packages

If your order is lost during transit, please contact us at amilcar503torres@gmail.com. We will work with the shipping carrier to investigate the issue and, if confirmed, send a replacement or issue a refund.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges due to:

• Ordering the wrong size
• Changing your mind
• Personal preference
• Buyer's remorse

Please review our size chart carefully before placing your order.

Refunds

Refunds are only issued if:

• Your item arrives damaged or defective.
• You receive an incorrect item.
• Your package is confirmed lost during shipping.

If your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: amilcar503torres@gmail.com

 

Please note: Slight variations in print placement, color, and garment sizing are normal due to the made-to-order production process and are not considered defects.